We take your privacy seriously.
NdCare and The Neuro Inclusion Project (“we”, “us”, “our”) are committed to protecting your personal information and being transparent about how we use it.

This policy explains:

• what data we collect
• how we use it
• how we store and protect it
• your rights under GDPR
• how to contact us

What Information We Collect

Information you provide to us

• Name
• Email address
• Phone number (if provided)
• Details about your enquiry
• Information you share in forms
• Information provided during therapy, coaching or assessment bookings
• Audio, video or written communication (if you choose to use these formats)

Sensitive information

If you choose to share information related to:

• ADHD, autism, AuDHD, mental health
• access needs
• neurodivergent traits
• clinical information
  …we keep this strictly confidential and protected.

We never collect more than we need.

How We Use Your Information

We may use your information to:

• respond to your enquiry
• provide support through NdCare services
• deliver training or consulting for organisations
• improve our services
• send optional updates or newsletters (if opted in)
• maintain safety and quality standards

We never sell or share your data with external marketing companies.

Legal Bases for Processing (GDPR)

We process your data based on:

• Legitimate interests
• Contractual necessity (providing a service you’ve requested)
• Explicit consent (for sensitive data)
• Legal obligations (if required to comply with UK law)

How Long We Keep Your Data

We only keep information for as long as necessary:

• General enquiries: up to 12 months
• Clinical records: 7 years (standard practice)
• Training/consulting enquiries: up to 24 months
• Newsletter signups: until you unsubscribe

Your Rights

Under GDPR, you have the right to:

• access your data
• correct incorrect information
• request deletion (“right to be forgotten”)
• request restriction of processing
• request a copy of your data
• withdraw consent at any time

To request any of these, email:
info@theneuroinclusionproject.co.uk

How We Protect Your Data

• Encrypted systems
• Secure cloud storage
• Access restricted to essential staff only
• Regular security reviews
• No unnecessary data retention
• Trauma-aware confidentiality standards

Contact Us

For data or privacy questions:
info@theneuroinclusionproject.co.uk